We only ship to United States and Canada,
Our standard/priority shipping is $6.95 which takes 2-3 business days. Our express shipping is $22.95 and it takes 1-2 business days
*** Please keep in mind that express shipping does not speed up the processing time on your order.***
When you place an order and the item is out of stock, we make sure to let you know. when we aren’t able to ship something out. The turn around time for bundles is usually 2-3 business days and for wigs it is usually 5-7 business days.
If you the customer has already received the product and would like a refund, you would need to return the product back to us within 30 days of its original shipment date. The hair must be in its original condition and it cannot be worn or opened.
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with,how they look or feel you may return them to us for your money, back minus the shipping if applicable. Any hair extensions that have been altered, washed or worn in any way. will not qualify to be returned. We honor this for up to 30 days. ****[Orders returned after 30 days will be sent back to the customer]
We do not refund shipping charges.
For altered products (bundles or wigs that are unwrapped / or extensions have been worn) all sales are final.
To return the hair please send it to the address listed below:
245 N. Highland NE
Atlanta, GA 30307
Contact Us with any question you may have about your potential return.
***The returned items must follow our return policy guidelines. All returns have to be refunded. We currently do not exchange orders.
ONCE AN ORDER HAS BEEN PLACED. YOU CANNOT MAKE ANY EDITS OR CHANGES TO THE ORDER. WE WILL NEED TO ISSUE YOU A FULL REFUND.
Our customer representatives are available Monday-Friday from 9am-4pm
Saturdays from 11am-4pm!